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CHAPTER I GENERAL PROVISIONS

Article 1 Definitions

In these Standard Terms and Conditions the terms used have the meanings defined below unless otherwise agreed in writing.

‘VIV online Services’: The services, access or use of Website, allowed by VNU Exhibitions;

‘Terms and Conditions’: these terms and conditions that are an inseparable part of and apply to all Agreements between VNU Exhibitions and the User regarding VIV online Services. Any variation to the Terms and Conditions is possible only after express written confirmation by VNU Exhibitions. The applicability of any terms and conditions used by the User is hereby expressly excluded;

‘Agreement’: Use of VIV online Services are subject to the terms of a legal agreement between the User and VNU Exhibitions and is made up of (a) these Terms and Conditions, (b) Privacy Policy as well as any further written understandings between VNU Exhibitions and the User regarding the VIV online Services;

‘User’: the natural or legal person with whom VNU Exhibitions enters into the Agreement;

‘VNU Exhibitions’: the private limited liability company VNU Exhibitions Europe B.V.;

‘Website’: www.viv.net, the website is owned and operated by VNU Exhibitions;

‘Account’: an account opened by a Registered User through the Website to allow the Registered User to use the Services;

‘Registered User’: a person who creates an Account through the registration process on the Website. In order to create an Account User must enter some personal details (name, email address, city), a login name and a password. A confirmation email will be sent to the Registered User upon submission of the data and acceptance by the Registered User of these Terms;

‘Registration Data’: information provided by Registered Users to open an Account;

‘User Content’: any contribution that User Uploads to the VIV online Services, including but not limited to, text, photographs, graphics, video or audio material, or a combination of any of them;

‘Upload and Uploaded’: to submit or upload User Content that VNU Exhibitions has received in a complete, readable and downloadable form.

‘VNU Exhibition Europe Content’; all of the content other than User Content, displayed or available through the Services including, but not limited to, all names, logos, trade marks (whether registered or unregistered), Website design, databases, computer codes, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof.

Article 2 Agreement

1. These Terms and Conditions apply to all Users of the VIV online Services. Any variation to these Terms and Conditions is valid only if explicitly agreed in writing.

2. If any provision of these Terms and Conditions is void or annulled, the other provisions of these Terms and Conditions remain fully effective.

3. VNU Exhibitions reserves the right to change these Terms and Conditions at any time. Any change and its entry into force will be notified to the User. The Terms and Conditions as amended will apply to every running contract.

Article 3 Price and Payment

1. All prices for the VIV online Services, if applicable, are exclusive of turnover tax (‘BTW’) and any other government-imposed levies.

2. In the event of an Agreement that provides for periodical payment by the User VNU Exhibitions has the right to adjust the prices and rates by means of a written notice with due observance of at least three months.

3. In all events is VNU Exhibitions entitled to adjust the agreed prices and rates by means of a written notice to the User for services that, according to the relevant planning or pursuant to the agreement, will be delivered at a time at least three months after the date of this notice.

4. If the User does not agree with the above adjustment of prices and rates the User has the right to terminate the agreement in writing within seven working days after the notice referred to in these articles effective from the date of entry into force of the price or rate adjustment stated in the notice of VNU Exhibitions.

5. The User pays invoices in accordance with the payment terms stated in the invoice. In the absence of specific terms the User pays the invoice amount in full within fourteen days of invoice.

6. If the User fails to pay the amounts due within the agreed term, the User owes interest at the statutory rate on the outstanding amount without any notice of default being required.

7. If following a notice of default the User still fails to pay the amount due, the claim may be referred for collection, in which case besides the total then payable increased by the handling fee the User must also pay in full any extrajudicial and judicial costs, including all costs charged by external experts as well as the costs determined by the court, related to the collection of this claim or the exercising of rights, which costs will be set at 15% minimum of the total amount.

Article 4 Confidential Information

1. Each party warrants and represents that all confidential information received from the other party before and after the conclusion of the Agreement will remain confidential. Information is regarded as confidential at any rate if designated as such by either party.

Article 5 Intellectual or Industrial Property Rights

1. Unless otherwise indicated, all VNU Exhibitions Content is owned by VNU Exhibitions or its licensors and protected by copyright, trademarks, database rights and other laws relating to the protection of intellectual property.

2. The VNU Exhibition logo, all product names, page headers, custom graphics, button icons, trademarks, service marks, look and feel and logos appearing on any of the Services are trademarks of VNU Exhibitions, and may be subject to copyright. They may not be copied, imitated or used, in whole or in part, by the User without the prior written permission of VNU Exhibitions, unless explicitly stated otherwise..

Article 6. General Conditions of Use Website

1. VNU Exhibitions grants User permission to access and use the VIV online Services, subject to the following conditions in these Terms and Condition and User agrees that any failure by User to adhere to any of these conditions shall constitute a breach of these Terms and Conditions.

2. The VIV online Services may contain hyperlinks to other websites that are not owned or controlled by VNU Exhibitions. Unless otherwise stated VNU Exhibitions (a) does not control, approve, endorse or sponsor any such websites or their content; or (b) does not provide any warranty or take any responsibility for any aspect of those websites or their content or accuracy (c) is not responsible for the availability of any such external sites or resources.

3. When User access third-party websites, User does so at its own risk. User acknowledges and agrees that VNU Exhibitions is not liable for any loss or damage which may be incurred by User as a result of the availability of those external sites or resources, or as a result of any reliance placed by User on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources.

4. User may not use the VIV online Services:

a) to contravene any applicable law or regulation, including, without limitation, those relating to the Internet, data, e-mail, privacy, and the transmission of technical data exported from the country in which User resides or access the VIV online Services;

b) to download copy, re-transmit or distribute any part or parts of the VIV Online Services, including but not limited to the VNU Exhibitions Content in any medium, without, or in violation of, a written license or agreement with VNU Exhibitions or the respective licensors of the VNU Exhibitions Content, unless explicitly stated otherwise;

c) to copy, re-transmit or distribute in any form of any part or parts of downloaded documents provided by the VIV Online Services under the condition that downloading of such part or parts of the document provided by the VIV Online Services is allowed by VNU Exhibitions;

d) for accessing the VIV online Services through any technology or means other than such means as VNU Exhibitions may explicitly designate for this purpose;

e) for any data mining, robots or similar data gathering or extraction methods whether in relation to Users, User Content or otherwise;

f) to interfere with or disrupt the VIV online Services in any way, including (but not limited to) through the use of viruses, Trojans or other harmful code or for using or launching any automated system that accesses the VIV online Services in a manner that sends more request messages to the VNU Exhibitions servers in a given period of time than a human can reasonably produce in the same period by using a publicly available, standard (i.e. not modified) web browser;

g) to alter or modify any part of the VIV online Services or VNU Exhibitions Content;

h) to register, subscribe, unsubscribe or attempt to register, subscribe or unsubscribe any party for any VNU Exhibitions product or service if User are not expressly authorized by such party to do so;

i) to reverse engineer, alter or modify any part of the VIV online Services or the VNU Exhibitions Content;

j) for the solicitation of business or in connection with any commercial enterprise.

k) to circumvent, disable or otherwise interfere with security-related features of the VIV online Services or any system resources, services or networks connected to or accessible through the VIV online Services, or features that (i) prevent or restrict use or copying of VNU Exhibitions Content or (ii) enforce limitations on use of the VIV online Services or the content accessible via the VIV online Services;

l) generally other than for their intended purposes;

m) or to encourage, assist, or procure another person to do any of the foregoing.

7 Submission of Content/Right of use Content

1. Registered Users may upload or submit User Content through the Website.

2. The User understands and agrees that User is solely responsible for its own User Content and the consequences of uploading or submitting it. VNU Exhibitions does not endorse any User Content or any opinion, recommendation, or advice expressed therein, and VNU Exhibitions expressly disclaims any and all liability in connection with User Content.

3. Copyright in the User Content you upload to the Website remain with the Registered User, subject to the License granted by these Terms.

4. By submitting the User Content User represents and warrants that:

a) to contravene any applicable law or regulation, including, without limitation, those relating to the Internet, data, email, privacy, and the transmission of technical data exported from the country in which User resides or access the VIV online Services;

b) User have all right, title and interest in the User Content necessary to grant the rights that User grant under these Terms including User have all necessary licenses, rights, consents, permissions and any release related to any rights of privacy or publicity that are required to enable VNU Exhibitions to use the User Content in the manner contemplated by these Terms;

c) User have not entered and will not enter into any agreement in respect of the User Content which would conflict with the rights granted to VNU Exhibitions under these Terms;

d) User is, and will remain during the Term of these Terms, the authorised representative of the sole owner of the whole copyright and other proprietary rights in the User Content User submit;

e) there are no restrictions on licensing and/or use of the User Content for any purposes;

f) User will notify VNU Exhibitions in writing upon delivery of the relevant User Content of any specific licensing conditions relating to any User Content User submits;

h) the User Content does not infringe upon or violate any statutory copyright or upon any common law right, copyright, patent, trademark, trade secret, proprietary right, or any other similar right of any third party (including rights of privacy or rights of publicity ) or any other intellectual or proprietary right of a third party;

i) the User Content does not violate any law, statute, ordinance, or regulation, including by the manner in which it was obtained or created;

j) the User Content does not contain any material which it is unlawful for User to possess in the country in which User is resident, or which it would be unlawful for VNU Exhibitions to use or possess in connection with the provision of the VIV online Services;

k) the User Content is not libellous (including trade libellous), defamatory, or obscene;

l) the User Content is not pornographic or obscene;

m) the User content will not contain any viruses, Trojan Horses, worms, time-bombs, or other similar harmful or deleterious programming routines;

n) the User Content is accurate, genuine and does not depict any event staged for the purpose of creating the User Content;

o) all metadata provided with the User Content is accurate and does not falsely represent copyright ownership;

p) the User Content is not subject to any exclusive contract, agreement or license; and

q) VNU Exhibitions’ exercise of its rights hereunder will not infringe on or violate any copyright, patent, trademark, trade secret, privacy right, publicity right or other intellectual property or proprietary right of any third party.

5. User will indemnify and hold harmless VNU Exhibitions against any losses (including reasonable legal fees) suffered by VNU Exhibitions or any third party arising from or in relation to any breach by User of the warranties in the above clause 7.3.

6. On becoming aware of any potential violation of these Terms, VNU Exhibitions reserves the right to decide whether the User Content complies with the requirements set out in these Terms and may, without prior notice and at its sole discretion, remove such User Content from the VIV online Services and/or terminate the Registered User’s account of User.

7. User understands and acknowledges that in using the VIV online Services, User may be exposed to User Content that is factually inaccurate, offensive, indecent, or otherwise objectionable to User. User agrees to waive, and hereby does waive, any legal or equitable rights or remedies User has or may have against VNU Exhibitions with respect to any such User Content.

8. On an from the Effective Date, Registered User grants to VNU Exhibitions an irrevocable perpetual license to access, use, display, promote, distribute, edit and reproduce (part of) the User Content (without right of approval or claim to compensation or benefit) and to promote, redistribute and license part or all of the User Content to Third Parties (“License”).

9. User acknowledges and agrees that regardless of the status of your Account, you will not have the right to revoke the License or remove User Content from any of the VIV online Services.

10. User agrees that User will not grant any rights to third parties that would conflict with the rights you have already granted VNU Exhibitions under clause 7.7.

Article 8 Account/Security and Privacy

1. In order to access some features of the Website or other elements of the VIV online Services, User may have to create Account. In relation to this Account User hereby agrees to: (a) provide accurate, current and complete Registration Data as prompted by any registrations forms on the Website; (b) maintain and promptly update your Registration Data, and any other information you provide to VNU Exhibitions, in order to keep it accurate, current and complete; (c) maintain the security of your password and identification; (d) notify VNU Exhibitions immediately of any breach of security or unauthorised use of your Account or Registration Data that you become aware of; (e) accept sole responsibility (to VNU Exhibitions, and to others) for all activity that occurs under your Account; and (f) accept all risks of unauthorized access to User’s Registration Data and Account or any other information provided by User to VNU Exhibitions.

2. If User has deleted, VNU Exhibitions will still have the right to use the User Content (see section 7).

3. VNU Exhibitions treats the data of Users and other visitors to Website and the events confidentially; these data are accessible to VNU Exhibitions only and will not be disclosed to third parties without explicit consent. VNU Exhibitions and the User comply with all applicable laws and regulations including but not limited to the Personal Data Protection Act.

4. VNU Exhibitions arranges for state-of-the-art security of personal data registrations.

Article 9 Termination

1. Agreements for an indefinite period may be terminated by either party by means of a written notice after good commercial consultations and stating reasons. If the parties have not agreed an explicit notice period the parties must observe a reasonable notice period of at least three months.

2. VNU Exhibitions has the right to terminate the Agreement in whole or in part with immediate effect by a written notice without any notice of default or judicial intervention being required if the User is granted suspension of payments – whether or not provisionally, if a petition in the User’s bankruptcy is filed or if the User’s business is wound up or discontinued other than for the purpose of reconstruction or merger of companies. VNU Exhibitions is never required to pay any compensation on account of termination.

Article 10 Complaints

1. Users must submit complaints about VIV online Services and/or information and/or products supplied by VNU Exhibitions to VNU Exhibitions in writing stating reasons within seven (7) working days after delivery of the services and/or information and/or products that are the subject of the complaint. If the User has not filed a complaint before expiry of said term about the services and/or information and/or products supplied by VNU Exhibitions, the User is deemed to have agreed to the delivery.

2. Complaints about VIV online Services and/or information and/or products supplied by VNU Exhibitions do not suspend the User’s payment obligations.

3. Complaints about invoice amounts must be submitted to VNU Exhibitions within fourteen days of dispatch of the invoice in question.

4. In the event that the time limits stated in Articles 10.1 and 10.3 are in conflict with the principles of reasonableness and fairness, such limit will be extended by a period that is in line with the principles of reasonableness and fairness.

5. If VNU Exhibitions holds that the User has rightly complained about the services and/or information and/or products supplied, VNU Exhibitions reserves the right to remedy and where necessary replace the services and/or information and/or products supplied. Only if the services cannot be remedied and/or replaced, may VNU Exhibitions decide to credit the amount invoiced to the User.

Article 11 Liability / Indemnity

1. VNU Exhibitions is not liable for any loss or damage caused by its staff or contractors, suppliers or third parties engaged by VNU Exhibitions in the execution of the Agreement, including (the consequences of) excess of the date by which the Agreement must be completed.

2. VNU Exhibitions is not liable for any loss or damage caused by its executive staff, save in the event of wilful intent or recklessness.

3. VNU Exhibitions is never liable for damage, loss or destruction of documents, materials or property (of third parties) during transport or dispatch by post or otherwise, unless covered by VNU Exhibitions’ liability insurance, or for late receipt of same.

4. VNU Exhibitions’ total liability for attributable breach of the Agreement is limited to compensation of direct loss up to the amount of the price stipulated for that Agreement (exclusive of VAT). If the Agreement is a continuous performance agreement primarily with a term exceeding one year, the stipulated price is set at the total of the considerations (exclusive of VAT) stipulated for one year. Total compensation for direct loss will never exceed EUR 5,000,- (five thousand Euros).

5. Direct loss is understood to mean only:

a. Any reasonable costs incurred by the User to have VNU Exhibitions’ performance meet the Agreement. However, such loss is not reimbursed if the User has terminated the Agreement;

b. Any reasonable costs incurred to determine the cause and extent of the loss insofar as such determination relates to direct loss in the sense of these Terms and Conditions;

c. Any reasonable costs incurred to prevent or limit loss insofar as the User demonstrates that those costs have indeed limited the direct loss in the sense of these Terms and Conditions.

6. VNU Exhibitions’ liability is excluded for indirect loss, including consequential loss, loss of profits, loss of savings and loss caused by business interruptions.

Article 12 Force Majeure

1. In these Terms and Conditions force majeure means any circumstance beyond the control of VNU Exhibitions that temporarily or permanently prevents compliance with the Agreement, as well as, insofar as not included, (civil) war, war risks, (work) strikes, exclusion of workers, local or national regulations that making the execution of the Agreement (temporarily) impossible, transport difficulties, fires, and other serious disruptions in the business of VNU Exhibitions or its suppliers. This provision understands force majeure to mean also cancellation by the lessors of a venue of the booking of that venue where an Event is to take place.

2. In the event of non-compliance or inadequate compliance by VNU Exhibitions with its obligations such obligations will be suspended until VNU Exhibitions is capable of executing the Agreement as agreed.

3. If the event constituting force majeure exceeds ninety days the parties have the right to terminate the agreement by written notice. Any performance already delivered under the agreement will then be settled pro rata without the parties owing each other anything.

4. If VNU Exhibitions has already complied with part of its obligations or can meet only part of its obligations when the event constituting force majeure occurs, VNU Exhibitions has the right to separately invoice the services already provided or to be provided and the User is required to pay such invoice as i fit were a separate agreement.

CHAPTER IV FINAL PROVISIONS

Article 13 Governing Law and Disputes

1. These terms and conditions and all agreements to which these terms apply in part or in full, or any subsequent agreements arising from such agreements are governed by Dutch law exclusively.

2. Any disputes arising from these terms and conditions or an agreement to which these terms and conditions apply or further to subsequent agreements arising from such agreements are submitted to the Court of Midden Nederland.

Established in Utrecht, VNU Exhibitions B.V. is listed in the trade register under number 30149544. All offers to and legal relations of VNU Exhibitions B.V. with users of VIV online Services are governed by the Standard Terms and Conditions of VIV online Service of VNU Exhibitions B.V.

General

Jaarbeurs B.V. (the “Jaarbeurs”) is an international exhibition and conference organisation. We organise and accommodate large-scale public and trade fairs, events, business meetings and conferences. We also provide various online media and communication services.
We process personal data when providing our services. This privacy statement sets out what personal data Jaarbeurs collects and uses and how we handle them. We advise you to read this privacy statement carefully.

Jaarbeurs is the controller. Our contact details are:

• Jaarbeurs B.V.
• PO Box 8500
• 3503 RM Utrecht
• Visitors:
  • info@jaarbeurs.nl
  • +31(0)30 295 5911
• Participants/organisers:
  • service@jaarbeurs.nl
  • +31(0) 30 295 2999

Applicability

This privacy statement applies to all personal data processing by or in the name of Jaarbeurs and its European affiliated businesses.

Handling of your personal data

Jaarbeurs sets great store by your privacy and handles your personal data with as much care and as safely as possible. Jaarbeurs complies with the privacy regulations in that regard.

Jaarbeurs records personal data when providing its services. It does so, for instance, when you participate in an exhibition or conference, when you subscribe to one of our newsletters, have your badge scanned during a visit to a fair, download white papers, state an interest or are otherwise in contact with Jaarbeurs. They may be personal data, but also data that we use to analyse the use made of our websites, such as the number of times our websites are visited and which pages are performing best.

Content of this privacy statement

This privacy statement sets out what personal data of yours we may process. Those personal data are dependent on the services that you use and the information that you leave behind on our websites. For instance, we process different personal data of visitors of physical or online services than those of our (prospective) exhibitors or (prospective) venue lessee that rents Jaarbeurs space.

For your convenience we differentiate between the processing of personal data for a number of specific services of Jaarbeurs and the use of our websites and social media channels. In this part, general information is provided on the processing of your personal data that applies to all those services and to the processing of personal data via our websites and via social media channels. A number of links can be found below. By clicking on a link you can read what personal data Jaarbeurs processes for that specific service or process, and for what purpose:

• Exhibitions and events
• Conference and meeting centre
• Jaarbeurs catering facilities
• Online media services
• Websites and social media

Job applicants

For job applicants we have a separate vacancy site with a separate private statement. That privacy statement on the www.werkenbijjaarbeurs.nl website provides information on how Jaarbeurs handles your personal data if you leave behind personal data there.

Legal basis for data processing

Jaarbeurs uses the personal data listed under the buttons for the performance and settlement of an agreement, such as an agreement with you as a visitor or exhibitor at a fair or an event, or an agreement regarding the renting of meeting space or a parking space. Jaarbeurs may also be required by law to process your personal data, for instance by tax legislation.

Jaarbeurs may also use your personal data on the grounds of legitimate business interests. Those interests include the provision of sound services, the security of buildings and systems, the efficiency of internal operations, the generation of income, the protection of financial interests, and the informing of customers of (new) products and services of Jaarbeurs.

If Jaarbeurs processes personal data on the basis of your permission, it requests that permission separately. You may withdraw your permission at any time, but the data processed until that time will then have been lawfully processed.

Transfer outside the EU

Your personal data may be transferred to countries outside the EU in respect of the organisation of international exhibitions and events. It is possible that those countries, such as the USA, do not offer the same level of protection as that which applies within Europe. Jaarbeurs takes appropriate measures in that case.

Personal data may furthermore be processed outside the EU because certain service providers of Jaarbeurs are located outside the EU, such as Microsoft and Mailchimp. Your data may furthermore be stored by third parties outside the EU on the grounds of the use of services of Google Analytics, Facebook, Twitter and LinkedIn. All of those parties are EU-US Privacy Shield registered, which means that they comply with European privacy legislation.

Cookies

Jaarbeurs uses cookies to optimise your experience on our website, to analyse the use of our websites, to make it possible to share social media content, and for targeted advertising purposes.

What are cookies?
Cookies are small text files that are placed on your computer, tablet or mobile phone via a website of Jaarbeurs and are read when you use our websites. An explanation of the various types of cookies used by Jaarbeurs is provided below.

Functional cookies
Jaarbeurs uses a number of functional cookies. They allow us to store data for you that enhance your experience of our websites. The functional cookies that we place via our various websites have the following purposes, among others:

• to remember your preferences, such as the language you may have chosen; or
• to allow access registration.

Analytical cookies
We use analytical cookies to enable us to adjust our websites to the wishes and interests of the visitors.
Jaarbeurs uses Google Analytics of Google Inc. (“Google”). Via Google Analytics we obtain information on the manner in which our website is used. The information consists of user statistics, such as the number of different visitors, the pages frequently visited and the average duration of a visit. We do so on the basis of the “Privacy-Friendly Way to Use Google Analytics” handbook of the Dutch Data Protection Authority. This means that we have instructed Google to remove the last three digits of your IP address (so that it is difficult to trace the IP address to a specific visitor) and we have disabled Google’s standard data sharing settings.

Jaarbeurs has furthermore entered into a data processing agreement with Google. We do not use other Google services in combination with the Google Analytics cookies. The limited information that is shared with Google when Google Analytics is used is transferred to and stored by Google on servers in the USA. Google is affiliated with the EU/US Privacy Shield, which guarantees an appropriate level of protection regarding the processing of personal data.

Social media cookies
Social media cookies make it possible to easily share a page via social media or to show social content on a subject (such as tweets). The social media for which cookies can be placed include Twitter, LinkedIn, Google+ and Facebook.

Advertising cookies
Jaarbeurs uses cookies to ensure that you are not shown the same advertisement too often. Jaarbeurs also uses cookies that allow it to show you banners after you have visited our site. On the Your online choices website you can find more information on this type of banner and how you can grant or withdraw your consent. Those banners also include an information icon that also allows you to withdraw you consent for the use of those banners.

That link takes you to a list of the special cookies and cookie providers that Jaarbeurs uses on its websites.

Removing and refusing cookies
You can remove the cookies on your device and refuse new cookies in your browser settings. The manner in which that is done differs per browser; see this link for Google Chrome and this link for Internet Explorer on how to remove the various types of cookies. If you do not want Google to collect and use Google Analytics data, you can download and install the browser plug-in that can be found at https://tools.google.com/dlpage/gaoptout. More information is also provided by the Consumentenbond (Dutch Consumers’ Association) under Cookies verwijderen.

More information on cookies
More information on cookies is provided by the Consumentenbond under Wat zijn cookies?.

Profiling

Jaarbeurs combines the information collected on its websites and by other sources to optimise your (online) experience and its services.

Retaining periods

Jaarbeurs does not retain your personal data any longer than is necessary for the aforesaid data processing purposes. Your personal data are therefore retained for as long as is necessary to achieve the purposes in question.

We are required to retain certain personal data for a longer period, in order to comply with statutory obligations to retain records, e.g. under tax legislation.

Security

Jaarbeurs has of course taken security measures to protect your personal data against loss and unauthorised access.

Your rights

You have a number of rights under privacy regulations, which are described below.

Right to access
You have a right of access to your personal data. On receipt of your request, you are provided with a summary of your personal data within a period of one month.

Right to rectification
If your data are incorrect, we will correct them at your request.

Right to erasure
You may request us to erase your personal data. The data can be erased only if they are incorrect or are no longer relevant.

Right to restriction of processing
If in your opinion Jaarbeurs is processing your personal data unlawfully or incorrectly, you may have that processing restricted.

Right to object
You may object to the processing of your personal data on the grounds of personal circumstances. If you object to the processing of your personal data for direct marketing and/or profiling purposes, we will terminate the processing as soon as possible.

Right to data portability
You may request transmission of your personal data if the data were provided on the basis of your consent or an agreement with Jaarbeurs.

Questions and requests

If you have any questions regarding this privacy statement or a request regarding the processing of your personal data, please send a message to:

Jaarbeurs B.V.
Databases department
PO Box 8500
3503 RM Utrecht

or an email to: privacy@jaarbeurs.nl.

To ensure that we do not provide, correct or remove the wrong data, we request you to identify yourself when you make such a request. You may do so by enclosing a copy of valid proof of identity. Please remember to make your BSN (citizen service number) and your passport photograph illegible in the copy. You can do so, for instance, using the KopieID app.

Complaints about the processing of your personal data

If you have a complaint about the processing of your personal data by Jaarbeurs, we will try to reach a solution in consultation. If that does not have the desired effect, you have the right to file a complaint with the privacy authority, the Autoriteit Persoonsgegevens (Dutch Data Protection Authority). You can contact the Data Protection Authority via this link.

Amendment of this privacy statement

Jaarbeurs may amend this privacy statement. New versions are always published on our websites.

Date of most recent amendment: 9 October 2018

Exhibitions and events
Conference and meeting centre
Jaarbeurs catering facilities
Online media services
Websites and social media

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Exhibitions and events

Jaarbeurs itself organises exhibitions and events or accommodates exhibitions and events of other organisations. As a visitor or an exhibitor at such exhibitions and events, you provide Jaarbeurs with personal data, for instance when you order tickets for an exhibition, take part in an exhibition, park your car, or request information.

Personal data

Jaarbeurs processes the following personal data in respect of an exhibition or event:

• name and address details
• contact details, such as telephone number and email address
• sex
• title
• visual material
• date of birth
• date of visit
• number of visits
• internal administrative number
• access pass with photograph
• areas of interest
• information for lead generation (such as trademark use, purchasing behaviour or intention, and investment needs)
• the composition of your family
• opt-in information
• visit registrations in your name
• badge and ticket scans:
  • the scanning of your badge or ticket at the entrance to establish the number of visitors and to obtain information on show/no-show
  • the scanning of your badge in lecture theatres, whereby the lecturer is provided with your data
  • the scanning of your badge by an exhibitor: if you actively have your badge scanned, the exhibitor receives your data from Jaarbeurs
• position and company name
• decision-making powers
• sector in which you work
• interest in Jaarbeurs services
• interest in offers (including third-party offers)
• manner of transport
• click behaviour
• transactions and history
• IP address
• details of your communications with Jaarbeurs
• data from evaluations and customer satisfaction surveys
• signing authority
• dietary preferences
• Chamber of Commerce details
• VAT number
• cost centre
• invoice address
• social media
• payment details
• registration number
• signature
• time of parking
• details of parking form and details of parking authority
• your involvement in an incident, stating the claim amount and details in appendices to the parking form
• lost property and any personal data it contains
• information in your claim form in the event of incidents involving theft or damage
• CCTV images, stating the time, date and place
• details of breakdown reports

Purposes of data processing

Jaarbeurs processes these personal data for several purposes, such as:

• communication purposes
• the organisation and performance of agreements regarding fairs and events and participation in them
• registration
• handling reservations for parking spaces
• granting access to parking facilities
• granting parking authority (issuing parking passes, exit tickets, etc.)
• reading and sending login codes
• sale of products
• provision of services
• processing and handling of orders (including catering)
• account management, PR and marketing, including sending mailings and information on products and services of Jaarbeurs
• lead generation
• cross selling and up selling
• finding equivalent profiles/prospecting purposes
• improving services
• analyses to improve visitor experience
• monitoring, collecting and acting on leads
• establishing interest profiles for advertising purposes
• personalising digital marketing campaigns
• organising specific campaigns and competitions
• performing customer satisfaction and other surveys
• invoicing and payment purposes
• handling payment disputes
• checking logistic flows, such as the flow of persons, parking and transport
• the security of buildings, grounds and goods
• the processing of theft or damage reports
• the registration and processing of lost property
• personal safety
• recording and handling breakdowns, complaints and incidents
• making payments
• data collection, including assigning debt collection to third parties;
• settling disputes and ordering an audit;
• maintaining contact with customers or suppliers
• direct marketing
• the ability to offer personalised advertises via social media
• complying with statutory obligations and court orders
• inspection of stand designs
• provision of information in the case of non-standard stand construction
• reading and sending login codes
• planning and sending offers and invoices for stand and event security
• complying with regulations and court orders
• conducting legal proceedings

Third parties

Jaarbeurs may pass on your personal data to third parties when providing its services, such as parties involved in the organisation and implementation of exhibitions and events of or in the Jaarbeurs. IT suppliers and suppliers of facilities services. Jaarbeurs also uses various advisors who may gain access to your personal data, such as management consultants and lawyers.

If you have your badge scanned by an exhibitor or at a theatre, your personal data are passed on to the exhibitor or organisation in question that organises lectures. Jaarbeurs scans your badge only with your consent. The exhibitor or by organiser of the lecture in question is exclusively responsible for the ultimate processing of your personal data. You may contact those parties for further information on how to handle your personal data.

As an exhibitor, you have access to a specially organised online environment of Jaarbeurs. Jaarbeurs may pass on the information that you provide there to third parties, which may contact you regarding services that may supplement those provided by Jaarbeurs. The reason for passing on this information is to generate additional income and to offer you as comprehensive a range of services as possible, so that you can optimally promote yourself as an exhibitor at Jaarbeurs.

We may also be required by law to pass on your personal data to third parties. The police and municipality, for instance, may request us to provide data, for instance regarding fraud, safety or an investigation.

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Conference and meeting centre

Jaarbeurs processes personal data when leasing out of conference and meeting locations and parking spaces.

Personal data

Jaarbeurs may process the following personal data:

• name and address details
• contact details such as telephone number, email address and similar details
• company data and your position
• visit data
• sex
• date of birth
• telephone number
• payment details
• details of the rent agreement
• details in the parking form, possible involvement in an incident, stating the claim, and information contained in the appendices to the parking form
• administrative number
• data on actual use of parking authority granted
• content of communications and reports
• lost property and any personal data that they contain
• data in the report form in the event of an incident
• login data
• location data, latest visit to the exhibition website, type of device and use of Internet browser in chats and online
• interest in Jaarbeurs services
• interest in offers (including third-party offers)
• manner of transport
• click behaviour
• transactions and history
• IP address
• content of your communications with Jaarbeurs
• data in evaluations and customer satisfaction surveys
• signing authority
• Chamber of Commerce details
• VAT number
• cost centre
• invoice address
• dietary preferences
• social media
• payment details
• registration number
• signature
• time of parking
• lost property and any personal data that they contain
• data in your claim form regarding incidents involving theft or damage
• CCTV images and the time, date and place
• content of breakdown reports

Purposes of data processing

When providing its services, Jaarbeurs process your personal data for various purposes, such as:

• the performance of an agreement for renting a conference or meeting space
• visitor registration
• bringing lessees in contact with each other
• facilitating contact within the community
• internal control and security
• the security of buildings, grounds and goods
• the protection of personal safety
• granting access to parking facilities
• granting parking authority
• monitoring, collecting and acting on leads
• organising prospecting projects
• account management, PR, marketing and direct marketing, including sending information on the products and services of Jaarbeurs and its partners
• accepting orders
• agenda and address book management
• communication, including answering questions and providing information
• recording and handling reports, breakdowns, complaints, incidents and claims
• making payments
• debt collection, including handing over the collection of debts to third parties
• handling disputes and ordering an audit
• lead generation
• cross selling and up selling
• establishing interest profiles for advertising purposes
• personalising and improving digital marketing campaigns
• reading and sending login codes
• controlling logistic flows, such as the flow of persons, parking and transport
• planning and sending offers and invoices for stand and event security
• processing theft and damage claims
• registering and handling lost property
• complying with regulations and court orders
• conducting legal proceedings

Third parties

When providing its services, Jaarbeurs may pass on your personal data to third parties, such as parties involved in the leasing out of the Jaarbeurs locations and parking facilities, including IT suppliers and suppliers of facilities services. Jaarbeurs also uses various advisors who may gain access to your personal data, such as management consultants and lawyers.

We may pass on your personal data to third parties who may contact you regarding services that supplement these services of Jaarbeurs.

We may also be required by law to pass on your personal data to third parties. An accountant may gain access to personal data when performing an audit. The police and municipality may obtain information from us, for instance regarding fraud, security or an investigation.

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Jaarbeurs catering facilities

Jaarbeurs has several catering facilities, such as its restaurants. When you book a table or use our catering facilities, we process your personal data, for instance to reserve a table for you.

Personal data

When you use its catering facilities, Jaarbeurs may process the following personal data:

• name
• contact details, such as telephone number and email address
• company name
• reservation details
• cost centre (if applicable)
• dietary preferences
• details of communications, and evaluations and feedback
• payment details
• IP address

Purposes of the data processing

When providing catering services, Jaarbeurs processes your personal data for various purposes, such as:

• restaurant reservations
• invoicing
• communicating about the reservation
• marketing
• satisfaction surveys
• improvement of services
• debt collection
• compliance with regulations and court orders
• conducting proceedings

Third parties

Jaarbeurs may use the services of third parties for the purposes stated above. For catering purposes, for instance, Jaarbeurs uses the services of the suppliers of the reservation systems, which have access to your personal data for maintenance purposes Jaarbeurs also uses various advisors who may gain access to your personal data, such as management consultants and lawyers.

We may also be required by law to make your personal data available to third parties. When performing an audit, an auditor may gain access to personal data. The police and the municipality may request us to provide information, for instance regarding fraud, safety or an investigation.

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Online Media Services

Jaarbeurs offers online media services via several websites. Content and product information are offered via those websites.

Personal data

When you leave behind data in order to download content or for product information, you actively provide Jaarbeurs with personal data, such as the following:

• name and address details
• contact details, such as email address and telephone number
• sex
• position and company data
• sector
• career level and your role in the procurement process
• downloaded document
• information provided in application forms
• details of communications
• channel of origin
• date of download or application
• opt-in data
• IP address

Purposes of the data processing

Jaarbeurs processes your personal data for various purposes when providing online media services, such as:

• offering an online marketplace for content and product information
• performing agreements with providers of content and products
• putting applicants and suppliers of content and products in contact with each other
• coordinating supply and demand
• communication, including answering questions and handling complaints
• providing services
• account management, PR and marketing
• lead generation
• cross selling and up selling
• finding equivalent profiles/prospecting purposes
• improving its services
• drawing up analyses to improve visitor experience
• monitoring, collecting and acting on leads
• establishing interest profiles for advertising purposes
• personalising and improving digital marketing campaigns
• organising specific campaigns and competitions
• performing customer satisfaction surveys
• facilitating contacts within the community
• securing the systems
• complying with regulations and court orders
• conducting proceedings

Third parties

When providing its services, Jaarbeurs may pass on your personal data to third parties, such as the IT suppliers of our systems or our website manager. Jaarbeurs furthermore uses various advisors who may gain access to your personal data, such as management consultants and lawyers.

The nature of our online media services furthermore requires us to pass on personal data to third parties. That may be the case for instance, if you download content (white papers) of third parties on one of our online portals or if you apply for product information. The third party in question (the provider of the white paper or the supplier of a product) may then contact you. That is done only with your consent. The provider in question is exclusively responsible for the ultimate processing of your personal data by. You may contact that provider for further information on how it handles your personal data.

We may also be required by law to pass on your personal data to third parties. An accountant may gain access to your personal data when performing an audit. The police and the municipality may obtain information from us, for instance regarding fraud, security or an investigation.

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Websites and social media

If you fill out a web form, subscribe to one of our newsletters, use a social media channel or contact us via our online contact form, you provide us with personal data. We may furthermore collect data on the use of our websites, such which pages are visited.

Personal data

Jaarbeurs may process the following personal data via the website and by means of online communication:

• name and address details
• contact details, such as email address and telephone number
• sex
• date of birth
• position and company data
• payment details
• transactions and history
• click behaviour an online visit details
• channel of origin
• opt-in data (subscribing to newsletter/offers)
• areas of interest and visitor information
• login data (possibly with the help of Social Media)
• IP address and device identifiers
• details of online communication with Jaarbeurs
• profile picture on your social media if you contact Jaarbeurs via social media
• content of communications with Jaarbeurs (social media, telephone and chat)
• details of complaints
• user profiles
• settings

Purposes of the data processing

When providing its services, Jaarbeurs processes your personal data for various purposes, such as:

• to inform you of news, current events and products and services of Jaarbeurs
• to communicate with you, including answering questions and handling complaints
• to accept and process orders
• to improve online and other services
• to organise campaigns and competitions
• for reporting and analysis purposes
• account management, PR, marketing and direct marketing, including sending information on products and services of Jaarbeurs
• lead generation
• cross selling and up selling
• monitoring, collecting and acting on leads
• complying with regulations and court orders
• conducting proceedings

Third parties

Jaarbeurs uses the services of third parties for online communication, such as the website host and providers of social media channels. Jaarbeurs also uses various advisors who may gain access to your personal data, such as management consultants and lawyers.

We may also be required by law to pass on your personal data to third parties. An accountant may gain access to your personal data when performing an audit. The police and the municipality may request us to provide information, for instance regarding fraud, security or an investigation.